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1-day
adventures
Reservations, Payment, & Cancellations for
Pre-pay:
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A 50% deposit is required to
confirm a reservation. All tours must be prepaid
in full before depature.
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We offer a 10% discount
to all daily tours prepaid at least 45 days in advance (except whale watching).
We will make every effort to accommodate your requested
tour dates. Please understand certain tours require
a minimum number of guests.
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For internet bookings, a full refund will be given when
cancellations are made at least 14 days prior to
tour departure. For tours cancelled by the client
between 14 days and 48 hours prior to tour departure,
the entire payment will be credited to future Iguana
Mama tours. For tours cancelled by the client between
14 and 48 hours prior to tour departure, Iguana
Mama will retain 25% of the payment (deposit). The
remainder will be applied as a credit to another
Iguana Mama tour. For tours cancelled
by the client less than 14 hours before the tour, Iguana Mama will retain all payments.
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All payments are refunded for
tours cancelled by Iguana Mama.
- Prepayments must be received at least 10 days prior
to tour departure. All payments must be in the form
of U.S. dollars or Euros. If payment is not received
when due, Iguana Mama reserves the right to treat
the reservation as cancelled.
Trip Modification
-
We design our trips with a degree
of flexibility, to provide you with the best possible
opportunity for exploring the Dominican Republic.
-
Therefore our itineraries may
change due to weather, availability of new accommodations
or routes, problems with old routes, etc. Iguana
Mama reserves the right to change the itinerary
due to any factor.
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For all our 1-day Mountain Biking
we include Specialized Mountain bikes with front suspension,
purified drinking water, helmets and expert guides.
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Some tours also include: Fruit,
Breakfast or Lunch and transportation.
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Airfare, airport transfers, soft
drinks, liquor, medical expenses, cost of hospitalization
or evacuation from remote areas, personal medical
insurance, gratuities for guides.
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Services available: Although
Iguana Mama is not a travel agent, we are happy
to help book hotels and other tours, and can assist
with airline information. For an additional fee airport
transfers are available.
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Good physical and mental health
are essential for the enjoyment of these trips.
-
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It is essential that any participant
with a medical condition requiring regular treatment
or which may be affected by vigorous activity, high
altitude, heat, cold, other natural phenomena, or
foods, notify Iguana Mama, in writing, in advance
of the trip.
-
All participants must carry their
own medical insurance, valid for the duration of
the trip.
Group discounts are available for groups of 6 or
more (on Iguana Mama's own tours only, not third party outfitter tours). Ask us for more information.
Multi-day
adventures and Group Tours
Reservations and Payment
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Early reservations are encouraged.
Some trips fill several months before departure.
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All reservations require a 50%
deposit.
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Full payment is required 45 days
before departure. Personal checks must be received
60 days in advance of departure.
-
All payments must be in the form
of U.S. dollars. If payment is not received
when due, Iguana Mama reserves the right to treat
the reservation as canceled.
Cancellation by Client
If written notification of cancellation is received
more than 45 days prior to departure of the trip,
any payments minus 25% will be refunded.
Written cancelations between 45 and 30 days prior to departure any payments minus 25% will be credited to future tours. No refunds or credit for cancellation given within 30 days
of trip departure. Iguana Mama trips are sold as packages,
and there will be no refunds to individuals who leave
a trip early or arrive late.
Exceptions to the above cancellation policies cannot
be made for any reason, including weather and personal
emergencies. IGUANA MAMA STRONGLY RECOMMENDS
THAT YOU PURCHASE A TRAVEL INSURANCE POLICY THAT INCLUDES
TRIP CANCELLATION AND INTERRUPTION INSURANCE.
Cancellation by Iguana Mama
Iguana Mama reserves the right to cancel any trip
due to acts of nature and/or any other occurrence
out of our control. Iguana Mama rates are based on
a minimum group size of eight people, should a trip
be under subscribed, we do everything we can to make
a trip go, even with as few as four participants.
(In such cases, it may be necessary to increase rates).
Final decision to cancel a trip due to insufficient
sign ups is made 30 days prior to departure.
Should Iguana Mama cancel a trip, you will receive
a full refund of all monies paid to us.
Iguana Mama is not responsible for additional expenses
such as airline or hotel cancellations fees.
Pre-Departure Package
On receipt of your deposit, we will send you a receipt and confirmation and a pre-departure
information packet. This will include an
itinerary, a clothing and equipment checklist, current medical requirements, passport
and tourist card requirements.
Trip Modification
-
We design our trips with a degree
of flexibility, to provide you with the best possible
opportunity for exploring the Dominican Republic.
-
Therefore our itineraries may
change due to weather, availability of new accommodations
or routes, problems with old routes, etc. Iguana
Mama reserves the right to change the itinerary
due to any factor.
-
Iguana Mama trips include specified
meals, accommodation and meal taxes and gratuities,
snacks and purified drinking water, professional
guides, park entry fees and permits, maps and vehicle
or mule support (to carry purified drinking water,
food, spare parts, tools, first aid and at times
weary cyclists and hikers).
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Hotel accommodations, when included,
assume single occupancy is available for an additional
fee.
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Unless otherwise specified, Airfare, airport transfers,
soft drinks, liquor, bikes, sleeping bags and pads,
laundry, medical expenses, cost of hospitalization
or evacuation from remote areas, entry or departure
taxes, insurance, gratuities for guides.
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Activities listed as optional
(eg: horseback riding) generally require an additional
fee. If the trip must be extended or itinerary modified
due to causes beyond Iguana Mama’s control,
all associated costs are not included. (In some
cases, travel insurance may cover these costs)
Services available
Although Iguana Mama is not a travel agent, we are
happy to help book hotels and other tours, and can
assist with airline information. For an additional
fee, bike rental, sleeping bag rental, and airport
transfers are available.
Medical Responsibilities
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Good physical and mental health
are essential for the enjoyment of these trips.
-
-
It is essential that any participant
with a medical condition requiring regular treatment
or which may be affected by vigorous activity, high
altitude, heat, cold, other natural phenomena, or
foods, notify Iguana Mama, in writing, in advance
of the trip.
-
All participants must carry their
own medical insurance, valid for the duration of
the trip.
Group Discounts
Group discounts are available for groups of 6 or
more (on Iguana Mama's own tours only, not third party outfitter tours). Ask us for more information.
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