TERMS & CONDITIONS
SHORE EXCURSIONS
Bookings, Payment, & Cancellations
- Tours booked online must be paid in full at the time of booking to be confirmed on tour.
- 100% refund if you cancel at least 24 hours prior to your tour.
- 100% Refund if your ship can’t dock for any reason or, if we must cancel due to severe river or weather conditions or if our minimum number of participants is not reached.
- 0% refund if you cancel after 3pm the day before your tour.
- 0% refund if you cancel or are a no show on the day of the tour.
- All tours booked online include tax.
- Please understand certain tours require a minimum number of participants and may be subject to cancellation if we don't have sufficient numbers to operate the tour. You will be refunded in full.
- All payments are refunded for tours cancelled by Iguana Mama
- Groups of 10 or more booking in a single booking may make a 50% deposit with the balance due 10 days prior to your ships arrival to confirm the excursion.
- Groups of 10 or more may opt not to pay a deposit however, full payment will be due 30 days prior to arrival to confirm the excursion..
Trip Modification
- Itineraries may change due to weather, problems with a tour route, etc. Iguana Mama reserves the right to change the itinerary due to any factor.
What's not included
- Medical expenses, cost of hospitalization or evacuation from remote areas, personal medical insurance,
- Tips for guides.
Medical & Client Responsibilities
- Good physical and mental health are essential for the enjoyment of our trips.
- It is essential that any participant with a medical condition requiring regular treatment or which may be affected by vigorous activity, high altitude, heat, cold, other natural phenomena, or foods, notify Iguana Mama, in writing, in advance of the trip.
- All participants must carry their own medical insurance, valid for the duration of the trip.
- Clients must present themselves for tours in a condition that guides feel will enable them to participate without endangering themselves or others.
- Please drink responsibly the night before the tour as any sign of intoxication may lead to the cancellation of the tour or exclusion of individuals without refund.
Private Tours And Large Group Tour Cancellations
When written notification of cancellation is received more than 30 days prior to your arrival, any payments minus 25% will be refunded. Written cancellations less than 30 days prior to your arrival for a custom or private tour are subject a $100 fee for work done on your behalf. No refunds or credit for cancellation given less than 10 days of tour arrival date.
Cancellation by Iguana Mama
Iguana Mama reserves the right to cancel any group or private tour due to acts of nature and/or any other occurrence out of our control.
Should Iguana Mama have to cancel your custom tour, you will receive a full refund.
Should Iguana Mama have to cancel your custom tour, you will receive a full refund.